Guest Advocate - Hiring Immediately (Up to $18/hr)

$35,880 - $37,440/Yr

Target - Hillside, NJ

Full-time - Entry Level

Hillside, NJ

10,001+ employees

General Merchandise Retailers

About the position

The Guest Advocate role at Target focuses on delivering exceptional guest service experiences, both in-store and digitally. This position is designed to engage with guests, understand their needs, and provide solutions that enhance their shopping experience. The role emphasizes a welcoming atmosphere, effective communication, and the ability to handle various guest interactions while promoting Target's services and offerings.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest.
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest.
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

Requirements

• Communicating effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willingness to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Accurately handle cash register operations and cash transactions.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.

Nice-to-haves

• Experience in a retail or customer service environment.
• Ability to lift or move merchandise up to 44 pounds without additional assistance.

Benefits

• Competitive pay and benefits package including financial and education support.
• Well-being programs and resources.