About the position
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: Communicating and interacting with guests to build a welcoming guest experience, blending problem solving and decision making to positively impact the guest experience and resolve guest concerns, adapting to different guest interactions and situations, and promoting and engaging around various benefits, offerings and services.
Responsibilities
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
- Create a welcoming experience by greeting guests as you are completing your daily tasks.
- Engage with guests in a welcoming way to help solve their specific needs.
- Make the guest aware of current promos, store activities and events.
- Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest.
- Thank guests and let them know we're happy they chose to shop at Target.
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Understand and show guests how to use the features and offerings within the Target App including Wallet.
- Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
- Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest.
- Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
- Stock supplies during store open hours while being available for the guest.
- Demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture.
Requirements
- Enjoy interacting and helping others, including guests and fellow team members.
- Thrive in a fast-moving, highly active and physically demanding role.
- Open to working a flexible work schedule with varying hours, days or shifts.
Nice-to-haves
- Communicating effectively, including using positive language and attentive to guests needs.
- Welcoming and helpful attitude toward guests and other team members.
- Attention to detail while prioritizing tasks.
- Willing to educate guests and engage around products and services.
- Ability to communicate on multiple frequency devices and operate handheld scanners.
- Work both independently and with a team.
- Capability to remain focused and composed in a fast-paced environment.
Benefits
- Competitive benefits from financial and education to well-being and beyond.
