Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2373)

About the position

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak to the benefits of Target Loyalty programs with every guest
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed
• Partnering with Leaders as needed to de-escalate any negative situations
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns

Requirements

• Communicating effectively, including using positive language and attentive to guests needs
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while multi-tasking
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners
• Capability to remain focused and composed in a fast-paced environment

Nice-to-haves

• Flexible work schedule (e.g., nights, weekends and holidays)
• Reliable and prompt attendance necessary
• Ability to remain mobile for the duration of a scheduled shift

Benefits

• Competitive benefits from financial and education to well-being and beyond