About the position
The Growth Support Specialist is responsible for collaborating with pursuit leaders, market development teams, and business development professionals to support local market, line of business and industry intentional growth activities. The Growth Support Specialist is responsible for utilizing firm tools to support growth initiatives, that include but are not limited to intentional growth teams, market-facing sponsorships and events, marketing campaigns, maintenance of customer and prospect data quality, and preparation of brand- and risk-compliant proposals and pursuit deliverables. With guidance, the Growth Support Specialist demonstrates the ability to manage the needs of their teams and stakeholders with proficient time management, problem-solving and customer service skills.
Responsibilities
- Coordinates and supports local market, line of business or industry-focused intentional growth strategy.
- Supports regular cadence of growth meetings: coordinates growth meeting schedule, prepares and distributes agenda and growth documents, documents discussion and action items, maintains repository of meeting notes and related documents, monitors activity and progress with team members between meeting cycles, keeps relevant stakeholders apprised of progress.
- Provides comprehensive support for the customer relationship management (CRM) platform to monitor pipeline, document relationship activity and track due dates.
- Performs account, data and various other types of research to support pursuit efforts.
- Provides ad hoc support as needed for CRM requests, pipeline reports, and the development and production of presentations and pursuit documents.
- Proactively manages time and executes responsibilities.
- Works directly with market developer or pursuit leader to support the successful execution of market-facing seminars, conferences, meetings, and networking events.
- Serves as primary resource for CRM database support within local market and/or industry.
- Reviews pursuit deliverables to monitor brand and risk compliance and adherence to high document quality standards.
- Regularly engages, participates and contributes to group discussions and activities within their focus area.
- Collaborates effectively with Growth Support leaders, team members, other ESS subfunctions, and other internal Firm Client Service (FCS) teams.
Requirements
- Associate’s Degree or 2 years of experience in related field.
- Demonstrates a working knowledge of tools, resources and technology required with assigned responsibilities.
- Some experience with customer relationship management software.
- Intermediate Microsoft Office skills.
- Ability to communicate with a diverse audience both verbally and in writing.
- Ability to learn other platforms (i.e. Microsoft Dynamics).
- Strong grammar and proofreading knowledge.
- Effective organization, prioritization and time management skills and attention to detail.
Nice-to-haves
- 1-2 years’ relevant experience in a related field or area.
- Demonstrated experience managing multiple projects of low to moderate risk.
- Ability to interact with multiple levels of leadership.
Benefits
- Flexible scheduling.
- Competitive benefits and compensation package.
- Empowering work environment.
