This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

Group Sales/Events Supervisor

$62,400 - $62,400/Yr

Odawa Casino Resort - Petoskey, MI

posted 2 months ago

Full-time - Mid Level
Petoskey, MI
Accommodation

About the position

The Group Sales/Event Supervisor is responsible for driving group sales and coordinating events at Odawa Casino Resort. This role focuses on building relationships with corporate clients, tour operators, and event planners to secure bookings for various events, including meetings and special occasions. The supervisor operates with minimal supervision, acts as a resource for problem resolution, and ensures that events are executed to the highest standards.

Responsibilities

  • Greets all guests and Team Members in a friendly, open manner.
  • Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
  • Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
  • Conducts site visits and sales calls in a consistent and professional manner.
  • Identifies potential corporate clients, tour operators, and event planners through research and networking.
  • Performs sales calls and site visits, coordinating and executing potential client visits and tours of Odawa Casino Resort facilities; some travel will be necessary.
  • Acts as the primary point of contact for group clients, ensuring their needs are met and their events are executed to the highest standard.
  • Takes sales calls through electronic media and responds to messages and correspondence in a timely manner.
  • Works cohesively with the Executive Restaurant & Bar Manager and the Executive Chef to coordinate and execute special events as necessary.
  • Coordinates execution of events, including F&B needs, staffing needs, AV requirements, set up and tear down, and other logistical details.
  • Maintains a group 'Master' calendar with all dates of planned events.
  • Provides onsite assistance during all scheduled events to ensure the event runs smoothly and all needs are met.
  • Approves overnight bus traffic working within established guidelines; works with group leaders, travel agents, and convention meeting planners when necessary.
  • Inputs sales information into Hotel Property Management System (PMS) including group blocks, hotel packages, and banquet event orders (BEOs) as required.
  • Coordinates with Front Desk to provide clients with negotiated room blocks.
  • Receives and processes deposits, group sales revenue, and contracts.
  • Develops and distributes sales packets, rack cards, and brochures to appropriate distribution centers, databases, and interested parties.
  • Maintains up-to-date and accurate records of sales activity, including number of site visits and results, incoming correspondence, and responses.
  • Processes sales information and disseminates it to appropriate departments in a timely and professional manner.
  • Develops and compiles guest survey information to further the reputation of OCR Group Sales business.
  • Adheres to regulatory, departmental, and company policies.
  • Ensures completion of daily activities for assigned responsibilities.
  • Attends all meetings as required.
  • Completes all required training satisfactorily.
  • Maintains the highest level of confidentiality.
  • May work at other properties as needed.

Requirements

  • High school diploma or equivalent.
  • Five (5) years of group sales/event coordinator experience in a resort or casino setting.
  • Fluency in reading, writing, and speaking English.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent computer software skills, including Microsoft Office and current social media; knowledge of resort property management systems is preferred.
  • Ability to stand for long periods, bend, kneel, stretch, and reach.
  • Flexibility with shifts and days off, with the ability to work overtime, weekends, holidays, and special events as needed.

Nice-to-haves

  • Knowledge of resort property management systems.
  • Ability to quickly learn specialized software packages.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service