Group Reservations Coordinator

Sandestin Investments LLC•Miramar Beach, FL

2d•Onsite

About The Position

Imagine being the behind-the-scenes expert who makes group stays unforgettable at a world-class resort! As a Group Reservations Coordinator, you’ll get to connect with people from all over, play a vital role in bringing conferences, weddings, and special events to life, and work with a supportive team in a beautiful beachfront setting. If you’re detail-driven, love organization, and enjoy creating smooth, stress-free guest experiences, this is your chance to turn your skills into a rewarding career filled with variety and impact. General Purpose The Group Reservations Coordinator at Sandestin Golf & Beach Resort plays a key role in capturing group business by effectively utilizing selling techniques, maintaining accurate records, and delivering outstanding service to group leaders and guests. This position requires a courteous, self-motivated, and detail-oriented professional who thrives in a fast-paced, guest-focused environment. This is an on-site position.

Requirements

One-year certificate from a college or technical school, or 12 months of related experience/training, or an equivalent combination of education and experience.
Minimum one year of high-volume call center experience in a metric-driven environment required.
Strong verbal and written communication skills.
Ability to read, write, and understand the primary language(s) used in the workplace.
Highly organized with strong attention to detail.
Proficient in Microsoft Office Suite and basic computer systems.
Ability to analyze and interpret data to improve practices or develop new approaches.
Experience working independently with minimal supervision while contributing as part of a team.
Strong interpersonal and problem-solving skills.
Flexibility to work varied schedules, including weekends.

Nice To Haves

Experience with TRACK Pulse and/or Springer-Miller Systems (SMS) preferred.

Responsibilities

Receive, communicate, coordinate, and confirm group reservations for the Resort.
Monitor all group room blocks on a weekly basis to ensure timely release according to contracted dates.
Review input, changes, billing requirements, and VIP/complimentary allotments with clients.
Collaborate with the group supervisor, sales managers, and conference services team to resolve challenges.
Accurately manage time-sensitive, high-level group information and reservations.
Communicate clearly and professionally, both verbally and in writing, with corporate and leisure group leaders.
Prepare accurate reports, including pick-up status and group resumes, for distribution to internal and external stakeholders.
Build strong guest connections by delivering high-quality service and responding promptly to requests.
Participate in pre-conference meetings, take detailed notes, and communicate updates as needed.
Speak confidently during pre-conference meetings, weekly resume calls, and pickup calls.
Perform additional duties and responsibilities as assigned, including: Supporting special projects, Representing the Resort professionally at community and industry events, Collaborating across departments as a strong team player, Providing constructive feedback to improve service and operations, Serving as a role model and leader to peers and colleagues.