Grocery Lead

Metro Market - Mequon, WI

Full-time

Mequon, WI

Gasoline Stations and Fuel Dealers

About the position

The Grocery Lead position is focused on creating an outstanding customer experience through exceptional service while maintaining a safe and clean environment. The role involves assisting the department manager in achieving sales and profit goals, ensuring quality assurance standards are met, and embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor established quality assurance standards.
• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and respond to customer inquiries.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness and review 'sell by' dates.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, including robbery, theft, or fraud.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Nice-to-haves

• Retail experience.
• Second language (speaking, reading and/or writing).