Greeter/Concierge - PRN

LSU Health Sciences Center - Shreveport, LA

Part-time

Remote - Shreveport, LA

Educational Services

About the position

The Greeter/Concierge position at Ochsner LSU Health Shreveport is a part-time role focused on providing a welcoming and professional environment for patients, family members, and visitors. The primary responsibility of this position is to greet individuals upon their arrival at the facility, ensuring that they feel acknowledged and assisted according to the company's detailed instructions, policies, and procedures. This role is essential in creating a positive first impression and facilitating a smooth experience for all who enter the facility. In this position, the individual will be required to assist patients in and out of their vehicles safely, directing them to the appropriate departments and answering any questions they may have. The Greeter/Concierge will work closely with volunteers and medical personnel to ensure that there is a steady supply of wheelchairs available at the front doors throughout the day. Maintaining cleanliness and orderliness at assigned entrances is also a critical duty, as is participating in personnel development activities and required training. The role requires adaptability in communication and behavior to cater to the specific needs of different patient populations, including respecting privacy and adjusting explanations of services or procedures as necessary. The job description emphasizes that the listed duties are not exhaustive and may evolve over time, reflecting the dynamic nature of the healthcare environment. Compliance with federal, state, and local laws, as well as adherence to the employer's Compliance & Privacy Program, is also a key aspect of this role.

Responsibilities

• Greets patients and visitors in a courteous and professional manner.
• Assists patients in and out of vehicles safely.
• Directs patients and visitors to the appropriate departments and accurately answers their questions.
• Works harmoniously with volunteers and medical personnel to ensure a steady supply of wheelchairs at front doors throughout the day.
• Maintains assigned entrances in a clean and orderly manner.
• Participates in activities for personnel development and required training.
• Adapts behavior to the specific patient population, including respect for privacy and communication style.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements.

Requirements

• Ability to read and write to communicate and give instructions to patients.
• Excellent interpersonal skills.
• Good judgment skills.
• Telephone skills.

Nice-to-haves

• High school diploma or equivalent.