Greeter/Concierge - OLGMC - Full Time Evenings

Ochsner Health - Lafayette, LA

Full-time - Entry Level

Remote - Lafayette, LA

Ambulatory Health Care Services

About the position

The Greeter/Concierge position at Ochsner Health System is a full-time role focused on providing exceptional service to patients, family members, and visitors at the OLG Lafayette General Medical Center. This position is essential in creating a welcoming environment and ensuring that all individuals arriving at the facility feel valued and supported. The Greeter/Concierge will greet patients and visitors upon their arrival, assist them in navigating the facility, and provide accurate information regarding departments and services. This role requires a commitment to maintaining a clean and orderly entrance area, as well as collaborating with volunteers and medical personnel to ensure a steady supply of wheelchairs is available for those in need. In addition to greeting and assisting patients, the Greeter/Concierge will be responsible for adapting their communication style to meet the needs of diverse patient populations. This includes respecting patient privacy and providing clear instructions. The position also involves participating in ongoing training and development activities to enhance personal skills and knowledge related to patient care and service excellence. The Greeter/Concierge must remain knowledgeable about current laws, regulations, and accreditation standards that apply to their responsibilities, ensuring compliance at all times. This role is vital in supporting the overall mission of Ochsner Health, which is to serve, heal, lead, educate, and innovate. The Greeter/Concierge will play a key role in making a positive first impression and contributing to the overall patient experience at the medical center.

Responsibilities

• Greets patients and visitors in a courteous and professional manner.
• Assists patients in and out of vehicles safely.
• Directs patients and visitors to the appropriate departments and answers questions accurately.
• Works harmoniously with volunteers and medical personnel to ensure a steady supply of wheelchairs at front doors.
• Maintains assigned entrances in a clean and orderly manner.
• Participates in activities for personnel development and required training.
• Adapts behavior to the specific patient population, respecting privacy and communication styles.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements.

Requirements

• Ability to read and write to communicate and give instructions to patients.
• Excellent interpersonal skills.
• Good judgment skills.
• Telephone skills.

Nice-to-haves

• High school diploma or equivalent.