Gold Dust West Reno - Manager On Duty

About the position

Jacobs Entertainment is currently in search of a “Manager on Duty” for Gold Dust West Reno. The GDW Reno is located in the central downtown gaming district and has been a local's favorite since 1977. It features the latest and hottest slot machines, full-service bars, and the ever-popular Grille restaurant.

Responsibilities

• Observes casino employees during the performance of their duties to ensure a high level of competency, and performance
• Inform the General Manager and department managers of all property activities and personnel issues on a daily basis through various modes of communication (shift logs, e-mail, voicemail)
• Actively monitor all GDW Reno operations for proper customer service and employee activities
• Communicate and interact with employees and guests in all areas of property operation
• Monitor property interior and exterior for cleanliness, and safety concerns that affect our guests and employees
• Assist in retaining, rewarding, training, and advancing personnel
• Monitor and instruct employees and enforce the adherence of all minimum internal controls and Gaming Regulations
• Develops and recommends changes to Policies and Procedures when necessary and follows through with the application of them
• Assist department managers and supervisors when needed with their daily activities; act as a 'final decision maker' if needed when department management is not present
• Work with all departments when situations require elevated customer service

Requirements

• Must be literate and fluent in English
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Registration with the Nevada Gaming Control Board Required
• Nevada Alcohol Awareness card
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Benefits

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• Affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs