GM of Concessions - Rupp Arena

Compass Group•Lexington, KY

1d•Onsite

About The Position

As the Concessions Department General Manager, you will be responsible for leading your team members in executing The Levy Difference regarding operations, human resources and financials. Levy is the disruptor in defining the sports and entertainment hospitality experience, recognized as the market leader and most critically acclaimed hospitality company in its industry. Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as major sporting and entertainment events.

Requirements

5+ years of experience in a food and beverage operational position, preferably concessions/arena experience.
High level of computer literacy - Microsoft Products
Passion for hospitality, food and retail.
Excellent interpersonal and stakeholder management skills.

Nice To Haves

Bachelor’s degree in hospitality management (Years of Experience May Substitute)

Responsibilities

Holds team accountable to steps of service to deliver great guest service.
Ensures that team members consistently deliver heartfelt hospitality to every guest, every time.
Ensure team members have the tools necessary to complete their jobs.
Ensures show quality standards are always maintained.
Builds and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members.
Regularly obtains feedback from clients and guests to improve operations.
Supports and communicates Levy initiatives.
Respond and assist in any departmental guest service issues.
Ensure execution of all menus, promotions and programs as outlined by the Assistant Director of Operations in accordance with Levy standards.
Acts as a liaison with the team, including partners, operational team, Levy team and other areas as needed to ensure efficient operational performance.
Ensures proper execution of preventive maintenance schedule as set forth by the Assistant Director of Operations.
Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event.
Ensure that all security, safety and sanitation standards are achieved.
Achieves daily sales and assigned cost goals.
Achieves assigned budget goals.
Promote operational planning to ensure adequate products and equipment are ordered for anticipated business levels.
Employees good safety and sanitation practices.
Practices proper product control and handling of all inventory and equipment.
Follows and enforces responsible alcohol service policies.
Ensure team members adhere to Levy guidelines as stated in the team member training manual and employee handbook.
Forecasts and adequately schedules team members to meet operational needs and desired targets.
Uses all performance management tools to provide guidance and feedback to team members.
Promotes a cooperative work climate, maximizing productivity and morale.
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.
Interviews, hires, trains and develop team members according to Levy guidelines.
Displays a positive attitude towards team members.
Mentors’ department managers to develop their skills and leadership abilities.
Other duties and responsibilities, as needed.