About the position
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. The role of a General Merchandise Expert can provide you with the knowledge of guest service fundamentals and experience supporting a guest first culture across the store, experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement, and experience executing daily/weekly workload to support business priorities and deliver on sales goals.
Responsibilities
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
- Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests
- Acknowledge guests as you complete workload with minimal guest disruption
- Partner with leadership to prioritize daily workload based on business and guest needs
- Ensure regular and promotional signing is set accurately for GM categories
- Execute inbound, replenishment, backroom and signing processes for GM areas
- Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas
- Understand how operational procedures impact shortage, profitability, in store replenishment and inventory accuracy
- Operate power equipment only if certified
- Follow processes accurately with attention to detail, monitor own progress
- Demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times to benefit yourself and others
- Support guest services such as back-up cashier, and digital fulfillment processes
Requirements
- Welcoming and helpful attitude toward guests and other team members
- Ability to communicate on multiple frequency devices and operate handheld scanners
- Work both independently and with a team
- Resolve guest questions quickly on the spot
- Attention to detail and follow a multi-step processes
- Capability to remain focused and composed in a fast-paced environment
Nice-to-haves
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
- Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties
- Ability to remain mobile for the duration of a scheduled shift
