About the position
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking a Global Workplace Experience Manager to join Anthropic to deliver exceptional workplace experiences that enable our teams to do their best work when they choose to be in the office. The ideal candidate will have a proven track record in workplace experience management, strong operational leadership skills, and the ability to develop and execute comprehensive business strategies across complex service offerings including food & beverage, wellness, and enrichment programming. This role requires someone who can think strategically while being excited to roll up their sleeves, and to mentor a global team. We have a strong in-person presence, so we really care that our offices are places where staff feel energized, supported, and inspired! This role is based in our San Francisco headquarters and expected to work on-site 5 days per week.
Responsibilities
- Develop and execute a comprehensive global workplace experience strategy that aligns with Anthropic's mission, values, and growth trajectory
- Own and manage our complete F&B program including oversight of our in-house culinary team at HQ, menu development, dietary accommodations, and secondary service delivery across all locations
- Drive the strategy and operations for our HQ amenity floor, including the Executive Business Center and internal Wellness Center, ensuring optimal utilization and exceptional service delivery
- Create and implement enrichment programs that can be executed across our portfolio
- Negotiate and manage multi-million dollar vendor contracts, ensuring cost-effectiveness, operational metrics and service excellence
- Manage, mentor, and scale a diverse team of workplace experience professionals, culinary staff, and service coordinators across global locations such as San Francisco, New York, London, and Dublin
- Create innovative workplace enrichment programs that foster collaboration, well-being, and productivity while reflecting our company culture and values
- Establish and maintain service level agreements, KPIs, substantial budgets, conduct ROI analysis on experience investments, and ensure cost-effective delivery of all services
- Partner closely with Facilities, Security, and Communication teams to ensure seamless integration of workplace services
- Stay current with workplace experience trends, emerging technologies, and industry best practices to continuously enhance our offerings
Requirements
- Have a minimum of 10 years of experience in workplace experience, hospitality operations, or related field, with at least 5 years in a senior leadership role managing large operational teams
- Possess proven experience managing complex service operations including food & beverage programs, wellness facilities, and executive services with budgets exceeding $10M annually
- Have demonstrated success in negotiating and managing large-scale vendor contracts and global service provider relationships
- Possess a service-excellence mindset with deep understanding of high touch hospitality standards and employee experience design
- Have strong operational background with experience running large business segments, including P&L responsibility and performance optimization
- Stay up-to-date with workplace experience trends, wellness program innovations, and emerging technologies in employee services
- Have advanced knowledge of financial management, including budgeting, ROI analysis, cost optimization, and performance metrics across multiple service lines
- Have excellent leadership skills with proven ability to manage diverse teams, including culinary professionals, service staff, and experience coordinators
- Possess strong communication abilities (both verbal and written) and the ability to present to leadership
Nice-to-haves
- Have experience with workplace experience platforms, service management software, and employee feedback systems
- Hold relevant certifications in hospitality management, workplace strategy, or wellness program administration
- Have experience in high-growth technology companies or research-intensive environments, understanding the unique needs of technical teams and researchers
- Possess knowledge of commercial kitchen operations, food safety regulations, and wellness facility management
- Have experience collaborating with researchers and understanding the specific needs and preferences of teams working on cutting-edge AI research, ensuring that workplace experiences support deep work and innovation
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space in which to collaborate with colleagues
