Global Director of Critical Partnerships

FS-ISAC•Reston, VA

6d•Hybrid

About The Position

The Global Director of Critical Partnerships is a senior individual contributor within the membership organization, responsible for managing and expanding FS-ISAC’s most strategic member and partner relationships. The role is heavily weighted toward account management, ensuring member retention, engagement, and value realization, with a focused business development component tied primarily to expansion within existing accounts and select strategic growth opportunities. This role serves as a key interface between FS-ISAC and its highest-value members, ensuring alignment between member needs and the organization’s intelligence, community, and engagement offerings.

Requirements

10+ years of experience in account management, member success, and/or strategic partnerships.
Previous experience working with global financial institutions and/or cybersecurity organizations.
Demonstrated success managing complex, enterprise-level relationships.
Strong executive presence with the ability to influence C-level stakeholders.
Proven track record in retention, engagement, and account growth.
Ability to operate effectively in a mission-driven, membership-based organization.

Nice To Haves

Experience in financial services, cybersecurity, threat intelligence, or operational risk.
Familiarity with information-sharing communities or consortium models.
Experience in a global, matrixed organization.

Responsibilities

Own a portfolio of critical global member institutions and strategic partners, acting as the primary relationship lead within the Membership organization.
Develop and execute comprehensive account plans that drive retention and renewal, increased utilization of FS-ISAC offerings, and deeper engagement across communities, intelligence sharing, and events.
Build trusted relationships with senior member stakeholders (e.g., CISO, cyber risk, fraud, resilience leaders).
Serve as the voice of the member internally, ensuring alignment of services, programs, and priorities with member needs.
Monitor account health through defined metrics (engagement, participation, renewal risk) and take proactive action.
Lead executive business reviews (EBRs) and strategic check-ins with key accounts.
Partner closely with internal teams (intelligence, community engagement, events, product, operations) to deliver a cohesive and high-value member experience.
Identify and mitigate risks to member satisfaction and retention.
Identify expansion opportunities within existing member accounts, including increased participation, additional services, or broader organizational engagement.
Support onboarding and integration of new strategic members in collaboration with membership and business development teams.
Contribute selectively to new member acquisition efforts, particularly for high-value or globally strategic institutions.
Provide market and member insights to inform membership growth strategy.
Act as a strategic advisor to the VP, Membership, providing insight into member trends, risks, and opportunities.
Influence cross-functional priorities based on member feedback and evolving industry needs.
Represent FS-ISAC in member-facing forums, industry engagements, and global events.
Reinforce a member-centric culture grounded in collaboration, responsiveness, and continuous improvement.