Global Client Engagement Manager

Corpay • Thousand Oaks, CA

5d • Onsite

About The Position

Corpay is currently looking to hire an Global Client Engagement Manager within our Global Client Engagement division. This position falls under our Cross Border line of business and is located in Thousand Oaks, California. In this role, you will responsible for the end-to-end delivery of client implementations across Corpay’s digital payments and FX solutions. This role sits at the center of execution, owning projects from initial solution design through to go live and into early lifecycle support. Operating within a cross regional and cross functional environment, this role requires strong commercial awareness, a problem-solving mindset and the ability to translate client requirements into scalable, workable solutions across various channels including API, file and platform. This position plays a critical role in enabling revenue generation and long-term client retention by ensuring solutions are delivered efficiently, accurately and in line with client expectations. Success in this role relies on proactive ownership, effective stakeholder management and the ability to navigate internal complexity without exposing this to the client. You will report directly to the Director of Enterprise Engagement and regularly collaborate with the payments team.

Requirements

• 5+ yeas of proven experience in client relationship management, implementation or solutioning roles within payments or financial services
• Strong understanding of payments infrastructure including rails, connectivity and integration models
• Experience working with APIs, file-based integrations and digital platforms
• Demonstrated ability to manage multiple priorities with full ownership through to resolution
• Strong analytical and problem-solving capability with a pragmatic, solutions focused approach

Responsibilities

• Leading solutioning discussions with clients, understanding their requirements, constraints and objectives to design appropriate payment and FX workflows
• Translating client needs into practical, scalable solutions leveraging Corpay’s technology suite including API, file and platform capabilities
• Partnering closely with other teams including Technical Sales, Product, Operations, Compliance to validate and refine proposed solutions
• Identifying risks, gaps or limitations early and provide clear, commercially sound alternatives
• Owning delivery of client implementations from kick-off through to go-live and warranty support
• Defining project scope, timelines and deliverables, ensuring alignment across all stakeholders
• Driving progress, manage dependencies and remove blockers to keep projects on track
• Maintaining clear and consistent communication with clients and internal teams throughout; Keep clients confident, informed and moving forward at all times
• Taking full accountability for outcomes, ensuring issues are resolved fully and efficiently
• Building strong internal networks: Act as the central point of co-ordination across Sales, Product, Compliance, Operations and Support
• Navigating internal processes and constraints, ensuring a seamless experience for the client
• Providing structured feedback to Product based on client requirements and market demand
• Contributing to prioritization discussions to support ongoing enhancement of Corpay’s solutions
• Building strong, credible relationships with clients and key stakeholders
• Acting as a trusted advisor, guiding clients on best practice and optimal use of Corpay’s capabilities
• Delivering platform demonstrations, training sessions and solution walkthroughs
• Ensuring clients are set up for long term success beyond initial implementation
• Managing implementation documentation, ensuring accuracy and completeness
• Overseeing onboarding requirements and ensure all activities are compliant
• Supporting investigation and resolution of queries where required
• Contributing to continuous improvement of processes, tools and documentation

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed