Global Account Manager

BEST Human Capital & Advisory Group•Dallas, TX

About The Position

The Global Account Manager (GAM) – Trading Card Games (TCG) is responsible for managing and growing assigned Trading Card Game customer accounts. This role serves as the primary commercial point of contact, ensuring strong customer relationships, consistent execution, and delivery of revenue and margin objectives. The GAM-TCG works cross-functionally to translate customer requirements, product concepts, and launch schedules into executable solutions aligned with company capabilities and cost structures.

Requirements

Minimum of a Bachelor’s degree in Business, Marketing, or related technical degree from a regionally accredited college or university.
Willing and able to travel approximately 30% - 40%, including domestically and internationally.
Minimum of six (6) years of practical work experience in customer-facing roles managing accounts, sales, commercial services, and/or business development within a B2B manufacturing or consumer products environment required.
Demonstrated experience implementing best practices in the business development, marketing, and sales management process required.
Strong prior experience with creative and technical or technical-solutions selling required.
Proven ability to translate customer concepts and requirements into executable, value-added, manufacturing solutions required.
Strong commercial and analytical skills with exposure to contracts, pricing, and forecasting required.
Excellent negotiation skills – able to find Win/Win solutions between company and customers required.
Demonstrated ability to meet and exceed sales and business expectations while exhibiting the highest business ethics at all times required.
Strong business acumen – able to set goals, forecast financial targets, calculate margins, and strategize solutions to achieve or exceed business results required.
Balanced/Flexible – demonstrating adaptability and resilience in a fast-paced, launch-driven environment to meet both short- and long-term priorities for self, company, and client required.
Strong collaborator – able to develop cooperation and cohesion, respecting the opinions of others, and encouraging open, transparent, and honest communication both internally and externally to the organization required.
Excellent communication skills – able to transmit complex information succinctly, adapting the message to the recipient, and receive/understand the same across both written and verbal mediums required.
Tech savvy – prior experience with one or more Customer Relationship Management (CRM) software or Software as a Service (SaaS) required.
Minimum of Intermediate level proficiency with Microsoft 365, specifically Excel, PowerPoint, Outlook, and Word required.

Nice To Haves

Experience/business connections in the Trading Card Games (TCG), board game, toys, licensed consumer products, or packaging industries preferred.
International commercial services, marketing, and/or sales experience preferred.
Team focus with proven ability to build, coach, and inspire teams to meet or exceed expectations preferred.
Exhibits high level of respect for today’s market preferred.
Customer-centric in the pursuit of customer service excellence across all market channels preferred.
Demonstrated fiscal responsibility with company and customer assets, exhibiting, fostering, and ensuring an atmosphere of accountability preferred.
Business minded with focus on the big picture and both building and maintaining long-term relationships preferred.
Insightful and courageous in the pursuit of the future preferred.
Prior international business experience – ability to positively influence across a global organization preferred.
Resilient through change and versed in conflict management highly preferred.

Responsibilities

Serve as the primary commercial contact for assigned global TCG accounts.
Build and maintain long-term, trusted relationships with customer stakeholders at multiple organizational levels.
Execute account plans aligned to customer product roadmaps and internal growth objectives.
Achieve annual sales, revenue, and margin targets for assigned accounts
Support pricing strategy, quotations, and contract negotiations in alignment with company guidelines.
Identify incremental growth opportunities including new SKUs, product formats, and program expansions.
Manage the end-to-end account lifecycle from early engagement to production, delivery, and ongoing supply.
Coordinate closely with internal teams ensuring on-time delivery, quality, performance, and customer satisfaction.
Proactively manage customer inquiries, issues, and change requests.
Collaborate with global manufacturing sites to ensure consistent execution and customer alignment.
Support demand forecasting, inventory planning, and working capital objectives, including Days Sales Outstanding (DSO) discipline.
Represent the customer internally and ensure timely communication across functions.
Support customer product development initiatives, including materials, finishes, packaging, and sustainability solutions.
Maintain awareness of TCG market trends, competitive activity, and customer needs.
Provide feedback and insights to sales leadership and innovation teams.
Participate in customer meetings, business reviews, and selected industry events or trade shows.
Support internal meetings and initiatives as required.
Any other duties as assigned.