Global Account Manager II

American Express Global Business Travel

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT Egencia is revolutionizing corporate travel program management and is in search of a professional services expert to lead our corporate travel initiatives within global accounts. The Global Account Manager (GAM) will engage with both new and established corporate clients in AMER, EMEA, APAC and LATAM markets. Building positive relationships with our global customers, the GAM will tailor solutions to meet their diverse travel needs. This role demands expertise in contract negotiations, sales, and account management, coupled with the ability to articulate complex concepts clearly to clients. Exceptional communication skills are essential, along with a keen awareness of market trends and their impact on business travel requirements. The ideal candidate will have in-depth knowledge of AMER, EMEA, APAC and LATAM travel markets, as well as a thorough understanding of our products and services. Representing the agency’s brand, the global account manager will deliver compelling presentations to clients at various organizational levels. This role calls for a proactive collaborator with high energy, integrity, and adaptability to thrive in a dynamic environment.

Requirements

Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions
Preferably come from a travel, technology, or SaaS background
Strong working knowledge of the Americas including Latin America, EMEA & APAC regions, culture, and business protocol (required)
Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds
Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction
Exceptional negotiating and facilitation skills
Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook

Responsibilities

Manage global account(s) operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Egencia offering.
Act as the client’s lead Global Account Manager: in this capacity, the global account manager will collaborate with local account manager in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues
Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.
Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client’s expectations of service
Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary.
Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer’s measures of success.
Become a functional expert in Change Management
Represent Amex GBT Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.
Travel requirement at 40%+; domestic and internal travel as needed

Benefits

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
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