Getgo District Leader

Giant Eagle - Cranberry Township, PA

Full-time - Senior

Cranberry Township, PA

Food and Beverage Retailers

About the position

As a GetGo District Leader at Giant Eagle, you will oversee a district of GetGo stores, focusing on fostering a zero-incident safety culture, driving team development, and achieving long-term sales and profit growth. This role emphasizes consistent operations execution and effective merchandising while ensuring a high standard of customer service and community engagement.

Responsibilities

• Hold store teams accountable to a zero-incident personal, food and fuel safety culture and ensure short- and long-term safety goals are achieved.
• Provide coaching to store leadership teams to ensure sales, expense and profit goals are achieved.
• Maximize the regions' long-term sales and profit growth in the fuel, quick-serve restaurant, center store and car wash businesses and ensure goals are achieved.
• Oversee store financial results and ensure store leaders effectively manage sales, margin, labor efficiency, shrink and other controllable issues.
• Provide input to the development of the Annual Operating Plan by providing the GetGo leadership team with feedback regarding Banner initiatives and store budgets.
• Support the Banners' customer value proposition by holding the store teams accountable to consistently fast and friendly service.
• Analyze and respond appropriately to customer satisfaction reports and customer calls.
• Proactively benchmark competition and partner with Banner leadership to incorporate winning concepts.
• Be a leader in the community and develop positive strategic relationships with appropriate outside organizations and leaders.
• Motivate store teams to aggressively achieve personal and store goals.
• Support a compelling employment value proposition, enabling personal and team success and increasing retention of high-performance Team Members.
• Plan for all current and future store leadership needs and proactively develop teams to provide constant flow of new, highly effective leaders.
• Share talent with other GetGo District Leaders to help ensure all regions are staffed effectively.
• Work with appropriate business partners to staff stores according to the Banner labor model; select and develop the right Team Members for the right roles; develop and implement consistent store leadership succession planning; hold store leaders accountable to continuous development of their teams and identification of candidates for the retail leadership development process; effectively conduct all parts of the performance management process; and ensure stores are compliant with all employment regulations.
• Implement strategic initiatives that enable store teams to consistently deliver fast and friendly service to every customer.
• Promote a culture of customer service in every GetGo store.
• Drive sales and customer loyalty by holding store teams accountable to exceptional product quality, service, store conditions and cleanliness.
• Oversee consistent execution of exceptional restroom facilities.
• Ensure all store Team Members are trained to consistently deliver on restaurant quality and service expectations and maintain proper food-handling certifications.
• Prepare for and respond to all inventory and other essential store audits.
• Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive according to the established Banner fuel pricing strategy.
• Make sure all store equipment works effectively and coordinate with appropriate business partners to rapidly fix any problems.

Requirements

• 5 to 10 years of experience in retail leadership, with at least 5 years specifically in a leadership role.
• High school diploma or equivalent required.
• Certification in Food Safety is required.
• Ability to lift up to 50 pounds.

Nice-to-haves

• Experience in Multi-Unit Leadership is highly preferred.