About the position
Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power. The Generator Maintenance & Startup Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform preventative maintenance on the customer’s whole home standby generator as well as informative startup appointments with the customer. You will regularly use verbal communication and customer service skills to communicate directly with our customers. When the preventative maintenance or startup appointments are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements. The work schedule will typically be Mon-Fri from 8 AM - 5 PM. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms. The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what the starting pay level would be within this range.
Responsibilities
- Performing routine preventative maintenance on customers generators, as well as the initial startup and instruction to the customer on what to expect from their generator, things to look out for and regular maintenance needed.
- Technicians will be provided with a daily workload of maintenance/startup calls to perform on the Generac generators.
- Using company vehicle – travel to/from customer’s residence.
- Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
- Inspect and perform maintenance on the customer’s home generator.
- Go over basics of the generator with customer and startup the generator.
- Document services that are performed using an electronic software system.
- Adhere to all safety practices and requirements.
- Fill out all paperwork and document maintenance work that was completed.
Requirements
- Strong customer service and communication skills (verbal and written).
- Problem-solving, organization, and decision-making skills.
- Ability to work independently demonstrating initiative.
- Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
- Ability to drive company vehicles safely to each customer’s residence within and surrounding area / job site.
- High school diploma or equivalent. Electrical or generator certification a plus.
- Experience with mechanical small engine repair work and with electrical wiring.
- Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
- The ability to work primarily outdoors in varying weather conditions and temperatures.
- Proper eyesight/vision to be able to perform mechanical repairs safely.
- Must be able to interpret technical manuals, blueprints, and schematics.
- Must have Valid driver's license and satisfactory driving record.
Nice-to-haves
- Electrical or generator certification
Benefits
- A positive and collaborative work environment
- Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental and Vision
- 401K Matching (after 6 months of employment)
- Company work truck is provided
- Training & development
