General Merchandise Department Manager

Hy-Vee • Springfield, MO

1d • Onsite

About The Position

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price. This role requires a positive attitude, a friendly atmosphere, and excellent customer service skills. The manager is responsible for recruiting, hiring, training, supervising, disciplining, and evaluating department employees. They will also determine department goals, create work schedules, manage inventory, plan displays and promotions, and ensure proper product storage and equipment maintenance. The position involves analyzing sales trends, preparing ad projections, and managing department bookkeeping procedures.

Requirements

• Must be 18+
• High school diploma and one to three years of similar or related work experience.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Provides prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach products, loading/unloading heavy items, and noting customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with the store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends, compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.
• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise, and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.
• Responsible for purchasing product for the department.
• Has daily contact with suppliers/vendors, and the general public.
• Has access to confidential information including pricing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED