General Manager

Blue Compass RV - Marriott Slaterville, UT

Full-time - Manager

Marriott Slaterville, UT

Motor Vehicle and Parts Dealers

About the position

The RV General Manager is responsible for overseeing the day-to-day operations of the dealership, ensuring that all departments function effectively to meet sales, service, and customer satisfaction goals. This role requires a strong leader with experience in the RV industry, a deep understanding of dealership operations, and a proven ability to drive profitability and customer satisfaction. Blue Compass RV Ogden is a stunning, state-of-the-art, flagship location for Blue Compass boasting 32 indoor service bays, a large retail parts store, and huge indoor showroom and is also home to one of our Blue Compass University training centers. The RV market is tremendous, one of the best in the country with the mountains and RVers looking to enjoy the great outdoors in the western U.S. This is a high-volume store that has sold over 1,000 RVs annually, with a talented team of associates who are passionate about Blue Compass, our customer experience, and winning as a team.

Responsibilities

• Lead, mentor, and develop department managers (sales, service, finance, and parts).
• Foster a positive and productive work environment.
• Ensure compliance with all company policies, procedures, and industry regulations.
• Set and monitor performance goals for each department, ensuring alignment with dealership objectives.
• Develop and implement strategies to increase sales and market share.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Oversee inventory management to ensure a balanced stock of new and used RVs.
• Maintain high standards of customer service and satisfaction.
• Resolve escalated customer issues and complaints promptly and effectively.
• Ensure the dealership's facilities and services meet customer expectations.
• Oversee dealership financial performance, including budgeting, forecasting, and expense management.
• Analyze financial statements and metrics to identify areas for improvement.
• Ensure the profitability of all dealership departments.
• Ensure efficient operation of all dealership departments.
• Maintain compliance with federal, state, and local regulations, including health and safety standards.
• Oversee the maintenance of dealership facilities and equipment.
• Manage recruitment, training, and development of dealership staff.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Ensure the dealership adheres to labor laws and company HR policies.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in a leadership role within an RV or automotive dealership.
• Strong knowledge of RV products, sales, and service.
• Proven track record of achieving sales targets and financial goals.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze and interpret financial data.
• Proficient in dealership management software and CRM systems.

Nice-to-haves

• Strategic planning and execution.
• Strong decision-making abilities.
• Financial acumen.
• Customer-focused approach.
• Team leadership and development.
• Conflict resolution.
• Adaptability and problem-solving.

Benefits

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• Gas Discount
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection
• And so much more…