General Manager

$55,000 - $58,000/Yr

Wings Over Madison - Madison, WI

posted 2 months ago

Full-time - Mid Level
Madison, WI

About the position

The General Manager at Wings Over Madison is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food safety, guest service, and team performance. This role involves hands-on management, staff recruitment, training, and community engagement, all while promoting the company's culture and values.

Responsibilities

  • Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors.
  • Manage store staffing levels, recruiting, and hiring using scheduling, coaching, and hands-on management to achieve operational excellence.
  • Analyze reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance.
  • Ensure food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines.
  • Serve a consistent product and service by providing proper team training and giving regular feedback.
  • Resolve conflicts promptly in a thoughtful, empathetic, and fair manner.
  • Participate in the community by identifying partnerships, joining community events, and engaging our neighbors.

Requirements

  • Two (2) years of management experience.
  • Three (3) years of food service experience (line-level or management); at least one (1) of those years in fast-casual/QSR.
  • Serv-Safe Certified.
  • Flexible schedule- available nights, holidays, and weekends.
  • Passionate about food and guest service.
  • Able to manage store operations independently.
  • Able to communicate clearly and concisely.
  • Able to appropriately handle confidential/sensitive information.
  • Proactive in identifying problems and implementing solutions.
  • Inspired to drive the growth of your team members and yourself.
  • Calm and collected in moments of pressure.
  • Flexible and open-minded: able to propose changes and implement new programs introduced by others or created in-house.
  • Able to lift 50 pounds and can stand for prolonged periods of time.
  • Valid driver's license and current insurance.
  • Legal US work authorization.

Benefits

  • Paid vacation and sick time
  • Medical, Dental, & Vision Insurance
  • Flexible Spending Account & Dependent Care Spending Account
  • Weekly pay through direct deposit
  • 401(k) with employer match after 12 months of service
  • Shift meal stipend and off-duty discounts for you and your family
  • An energetic, collaborative, and positive work environment
  • A thorough 4-week training and development program
  • Weekly 1-on-1s with a member of our operations team where you will review the performance of the store, your team, and yourself
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