General Manager, Sutton Place Hotel

Northland Properties • Revelstoke, BC

9d • CA$85,000 - CA$95,000 • Onsite

About The Position

The General Manager provides strategic leadership and operational oversight for The Sutton Place Hotel Revelstoke Mountain Resort. This role is responsible for overall hotel performance, financial results, guest satisfaction, team engagement, and compliance with company standards. The General Manager ensures the achievement of business objectives while fostering a culture of excellence, accountability, and exceptional guest experience.

Requirements

• Minimum five (5) years of experience in a senior hotel leadership role within a comparable environment.
• Comprehensive knowledge of hotel operations, including Rooms, Revenue Management, Sales, Accounting, Human Resources, Maintenance Operations, Security, Strata Corporation operations, and Rental Pool Management.
• Strong understanding of service excellence and brand consistency standards.
• Demonstrated ability to lead, develop, and engage management teams and staff.
• Proven expertise in budgeting, forecasting, financial analysis, cost control, and reporting.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively under pressure in a fast-paced environment while managing multiple priorities.
• High attention to detail.
• Proficiency with Microsoft Office and property management/control systems.

Nice To Haves

• Degree or diploma in Business Administration and/or Hospitality Management preferred.
• Additional language proficiency is considered an asset.

Responsibilities

• Lead the hotel to achieve established financial and operational targets, including NOP, occupancy, RevPAR, and market share growth.
• Develop and execute pricing strategies in collaboration with the Revenue Management team to support brand positioning in the local market.
• Prepare, present, and execute the annual Operating and Capital Budgets.
• Oversee monthly forecasting, financial outlooks, and reporting to ensure accuracy and timeliness.
• Monitor departmental revenues and expenses to control costs and maximize profitability.
• Ensure full compliance with company operating controls and financial procedures.
• Stay current with industry trends and competitive market conditions.
• Oversee all daily hotel operations, ensuring adherence to company policies, procedures, and brand standards.
• Maintain and continuously improve operational processes and service standards.
• Troubleshoot operational issues and ensure timely, effective resolution to support guest and employee satisfaction.
• Ensure delivery of consistent, high-quality guest service and product standards across all departments.
• Foster a highly engaged, performance-driven work environment.
• Maintain an open-door leadership approach in collaboration with Human Resources to promote fairness, consistency, and employee engagement.
• Provide coaching, support, and development to department leaders.
• Ensure accountability through performance management, recognition, and development programs.
• Promote a culture of service excellence and continuous improvement.
• Support and enforce the hotel’s Health & Safety Program.
• Oversee emergency response procedures, Fire & Safety training, and Certificate of Recognition (COR) Program compliance.
• Ensure adherence to all legal, safety, and regulatory requirements.
• Maintain an active and visible presence within the local community to support the property’s reputation and business objectives.
• Build, develop, and sustain strong relationships with local businesses, community partners, and key stakeholders.
• Oversee the rental pool program, including financial performance, accounting accuracy, owner communications, maintenance standards, and operational controls.
• Serve as the primary liaison between Northland Properties, individual unit owners, and the Strata Corporation, ensuring alignment of operational and ownership interests.
• Work collaboratively and proactively with the Strata Board to support effective governance of the property, including common area maintenance, capital planning, budgeting, and execution of approved initiatives.
• Sit as an active member of the Strata Council when nominated as a Northland Properties representative, contributing to governance, decision-making, and alignment with corporate objectives.
• Ensure compliance with Strata bylaws, the Strata Property Act, and all applicable regulations, while advising on operational impacts of Strata decisions.
• Provide clear, timely reporting and communication to the Strata Board and ownership group, supporting transparency, financial oversight, and long-term asset value.
• Facilitate and support Strata meetings, including preparation of operational updates, financial insights, and recommendations aligned with both ownership and management objectives.
• Perform other duties as required to support operational success and business objectives.

Benefits

• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree