General Manager - Hilton Columbus Polaris

Crescent Careers•Columbus, OH

21h•Onsite

About The Position

This is more than a traditional General Manager role — it is an opportunity to lead one of the premier full-service Hilton properties in the Columbus market. Located in the vibrant Polaris district, Hilton Columbus/Polaris is a highly recognized destination known for its upscale accommodations, dynamic meeting and event space, strong food & beverage offerings, and exceptional guest service. Positioned within one of Columbus’ fastest-growing business and entertainment corridors, the hotel serves a diverse mix of corporate, group, leisure, and social business. We are seeking a dynamic and commercially driven General Manager who is energized by leading a high-performing full-service hotel while continuing to elevate guest satisfaction, associate engagement, and operational excellence. This leader will play a critical role in driving overall hotel performance, strengthening market positioning, enhancing service delivery, and fostering a culture centered on accountability, collaboration, and hospitality excellence. The ideal candidate understands how to balance exceptional guest experiences with strong business acumen — bringing expertise in team development, revenue strategy, operational leadership, and owner relations. This is a highly visible leadership role with the ability to make a lasting impact on both the property and the guest experience. For the right leader, this is an outstanding opportunity to join a premier Hilton-branded property with strong market presence and continued growth potential within one of the Midwest’s most dynamic hospitality markets.

Requirements

Minimum of 5 years of experience as a General Manager within a full-service hotel environment
Proven success leading upscale full-service hotel operations required
Strong commercial acumen with demonstrated success driving revenue performance and operational excellence
Experience leading group and convention hotel operations preferred
Exceptional leadership, communication, and team development skills
Strong understanding of hotel financials, budgeting, forecasting, and reporting

Nice To Haves

Hilton brand experience strongly preferred
Bachelor’s degree in Hospitality Management or related field preferred

Responsibilities

Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement
Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences
Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management
Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability and market share
Partner closely with Sales, Marketing, Revenue Management, and Food & Beverage leaders to strengthen the hotel’s positioning and drive commercial performance
Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team
Foster a collaborative and service-driven culture focused on accountability, communication, and continuous improvement
Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and Hilton brand standards
Build relationships within the local community and represent the hotel positively with guests, ownership groups, business partners, and industry organizations
Lead operational initiatives that support continued growth, guest loyalty, and market leadership
Partner closely with Human Resources to support associate relations, talent development, and compliance with company policies and procedures
Travel periodically for corporate meetings, leadership initiatives, and industry events