General Manager

Twice Daily•Franklin, TN

27d•Onsite

About The Position

Twice Daily is seeking customer service driven and dedicated team members interested in beginning or continuing a career in the Retail C-Store Industry. We have a diverse employee community, made up of full and part-time students, second jobbers, retirees, veterans, and persons with disabilities from a variety of backgrounds, religions, and ethnicities. To be a successful leader with us, you must be adaptable, accepting, and accountable. As a General Manager, you will be responsible for leading the day-to-day store and financial operations of a multi-million dollar business. As with any leadership position, General Managers are expected to have relatively open availability to support the needs of the business and effectively serve our guests. You will receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for the first shift you have the tools necessary for success. Our GM’s develop and deploy a mix of skill sets: marketing strategies, technology troubleshooting, financial analysis/reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

Requirements

High School Diploma or GED equivalent
3+ years of retail or hospitality industry experience
3+ years management experience directly supervising staff
Any equivalent combination of education and experience
Passion for guest service and excellent interpersonal skills
Passion for career development in self and others
18+ years of age
Sufficient visual ability to check identification and process credit cards
Ability to lift up to 50 pounds (carrying cases of milk, etc.)
Ability to work at any location within a 30-mile radius of your home

Nice To Haves

Associates degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a C-Store and/or food service environments.
Prior supervisory experience.
Experience working with Microsoft Suite of products.
Bilingual applicants are encouraged to apply.

Responsibilities

Helps ensure �best in class� service is extended to all guests.
Takes a lead role in delivering the programs necessary to maximize the guest experience.
Engages in educating the guest about the Tri Star offer.
Provides leadership and direction to the store management team.
Acts as a role model for all elements of the Tri Star Mission, Vision, and Core Values.
Is responsible for the creation of the environment necessary to support the store culture.
Attracts, recruits, interviews, and hires staff aligned with Tri Star�s culture and values.
Trains, retains, motivates, and leads a capable store team.
Provides daily coaching to individual staff on their roles in delivering the Tri Star store culture and values.
Works with colleagues as a member of the team.
Remains intimately knowledgeable of the Tri Star products/services/procedures.
Works opposite hours as the Assistant Manager.
Provides ongoing feedback to the District Manager based on guest experience and comments.
Maintains adequate staffing levels to ensure compliance with the Tri Star standards of business readiness.
Is responsible for the timely execution of the Tri Star marketing plan.
Ensures all products are produced, merchandised, and maintained according to Tri Star standards.
Ensures that the daily financials are reconciled and processed (ensuring completion of back-office functions).
Ensures all required inventory levels, freshness, and product rotation standards are maintained.
Maintains all Tri Star interior and exterior image standards.
Willingly accepts direction and executes the necessary changes required in a timely manner.
Ensures all required health and safety policies are met.
Reacts productively to change.
Performs other duties as assigned.