General Manager

Newmark•Phoenix, AZ

3h•Onsite

About The Position

The General Manager will assist senior management in understanding and working with the client to determine the goals and objectives for the performance of real estate assets. This role involves developing and implementing recommendations to position the property to achieve the highest value consistent with the owner’s objectives. The General Manager is responsible for preparing and reporting information in a timely fashion, creating and developing upgrades to services to exceed client expectations, and developing and implementing staffing plans. This position has bottom-line responsibility for the annual operating budget and monthly financial reporting package, as well as the final review and approval of all annual lease reconciliations and estimates. The General Manager will establish goals and objectives for on-site staff, prepare employee evaluations, and make promotion and compensation recommendations. A resource plan will be developed with overall accountability for delivering completed projects within set budgets and schedules. Responsibilities also include preparing lease abstracts, reviewing specifications for service contracts, selecting and awarding contract services, negotiating service agreements, and monitoring vendor performance. The role involves reviewing and approving payables and receivables, supervising accounting output, and conducting weekly site visits to review policies, procedures, personnel performance, and approve invoices. Quarterly inspections of all properties within the portfolio are also required. The General Manager is responsible for short and long-range planning for all assigned properties and ensuring compliance with fire, life safety, and other safety programs. Maintaining a positive image internally and externally is crucial. Other duties may be assigned.

Requirements

Bachelor’s Degree in business or related field.
RPA and CCIM or CPM certification required.
Minimum of 8 years’ experience in property operations.
Knowledge in all aspects of business including leasing and construction management.
Must have been responsible for a portfolio of three or more projects with direct reports.
A valid real estate license is required in states where work is performed.

Nice To Haves

May perform other duties as assigned

Responsibilities

Assist in solidifying positive relationship with owner by being proactive and responsive to owners’ needs and requests.
Assist senior management in understanding and working with the client to determine the goals and objective for the performance of the real estate assets.
Assist Vice President and Portfolio Manager in developing and implementing recommendations to position the property to achieve the highest value consistent with the owner’s objective.
Prepare and report information in a timely fashion to designated staff as set forth by Newmark and the property owners.
Create and develop upgrades to services being provided by the company in an effort to exceed client expectations.
Develop and implement staffing plans and job descriptions as required for assigned sites and promote continuous education for all on-site personnel.
Bottom line responsibility for the preparation, presentation and content of the annual operating budget and monthly financial reporting package.
Responsible for the final review and approval all annual lease reconciliation and estimates.
Establish goals and objectives for the performance of the on-site staff in meeting set goals and objectives in a timely and efficient manner.
Prepare employee evaluations and make promotion and compensation recommendations.
Develop a resource plan with overall accountability for delivering a completed project, meeting customer requirements, within set budgets and schedules.
Prepare lease abstracts and, in some cases, may have final approval authority of all lease abstracts and final document output.
Review specifications prepared for service contracts.
Responsible for selection and final award of contract services, vendor negotiation of service agreements and the overall monitoring of vendor performance to assure full compliance with standards established within the service agreement.
Review and approval of payables and receivables as prepared at the site level.
Review and supervise all accounting output as prepared by the accounting department as required by the property.
Weekly visits to sites to review policies and procedures, personnel performance, and approving invoices requiring signature.
Quarterly inspections of all properties contained within the portfolio.
Responsible for short and long range planning for all properties assigned.
Ensure that all fire, life safety and other safety programs are established and followed in conjunction with the Environmental Health and Safety Act.
Maintain a positive image in performing daily work both internally and externally.
Responsible for providing input to proposal efforts with the senior management.
Work with management to develop and implement outstanding service programs for clients and tenants within portfolio.
Work closely with management to ensure the property(s) succeeds as a profit center or expense control for ownership.
May be required to conduct market surveys, recommend pricing, develop marketing programs, and establish broker rapport in support of leasing objectives.