About the position
The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. This position serves as the primary leader of a single Steak 'n Shake Restaurant.
Responsibilities
- Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies
- Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers
- Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives
- Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest
- Lead Restaurant team to deliver on key metrics and financial expectations
- Manage all restaurant costs to deliver positive cash flow
- Maintain strict compliance with food, health, safety and security standards and procedures
- Create a safe environment free of harassment
- Deliver best in class Gold Standard service
- Lead by Example
- Demonstrate effective decision making and problem solving skills
- Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
- Has the final authority over discipline and termination decisions
- Has the final authority for all hiring decisions
Requirements
- High School graduate or equivalent education preferred
- Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
- ServSafe certified
- Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
- Positive, motivating communication skills
- Strong organization and time management skills
- Strong coaching and mentoring skills
- Flexible and adaptable to changing circumstances
- Ability to read, write, perform mathematical calculations and analyze data
- Able to work in excess of 50 hours per week while standing, walking and stretching
- Able to lift, carry, push and pull 30 lbs
- Able to perform any task performed by a service or production associate
- Able to see across the restaurant to monitor and oversee the operation
- Able to legally operate a motor vehicle
- Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
