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Urban Air Adventure Parks - Covington, LA

posted 2 months ago

Full-time - Manager
Covington, LA

About the position

The General Manager at Urban Air Adventure Parks is responsible for providing overall leadership and direction to ensure operational success while fostering a fun and positive atmosphere for both guests and staff. This role involves motivating the team, instilling accountability, and achieving financial goals through effective management and community engagement.

Responsibilities

  • Hire, train, and mentor staff to develop their skills.
  • Cultivate a team environment that provides exceptional customer service.
  • Implement and execute all staff training programs.
  • Assist in selecting and developing Area Leads and Certified Trainers for internal promotion.
  • Lead and influence managerial staff to ensure maximum productivity.
  • Ensure execution of employee recognition and incentive programs.
  • Maintain a strong community presence through partnerships with local organizations.
  • Maintain a safe, clean, and secure environment for guests and staff.
  • Oversee all operational aspects including entertainment, food, beverage, and attractions.
  • Continuously improve operational execution through attention to detail.
  • Provide direction to the management team to ensure high performance.
  • Promote positive employee relations and effective delegation of duties.
  • Assist franchise owners in holding managers accountable for departmental goals.
  • Monitor online reviews to improve guest experiences.

Requirements

  • Strong character and good judgment in decision-making.
  • Experience in hospitality, particularly in Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
  • 3+ years of experience in Facility Operations & Management.
  • Demonstrated ability to develop team members.
  • Proven track record of achieving financial results.
  • Professional, energetic, self-motivated, and positive attitude.
  • Intermediate computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct.
  • Strong communication skills, both written and verbal.
  • Ability to establish working relationships with employees, management, and vendors.
  • Ability to maintain professionalism at all times.
  • Ability to establish and communicate a vision for the park.
  • Flexibility to adapt to business and team needs.
  • Accountability for high personal standards of conduct.
  • Appreciation of diversity in thought, ethnicity, and gender.
  • Innovative and strategic thinking.
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