General Manager

About the position

The General Manager is the leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities and create effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan and lead local shop marketing to increase sales
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in the Front of the House
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Requirements

• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• Strong written and verbal communication skills
• Ability to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and the ability to multitask
• Ability to stand/walk for 8-9 hours or as needed
• Ability/stamina to work a minimum of 45 hours per week
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Open availability
• Microsoft Office skills
• Strong business acumen
• Ability to understand and interpret financial reports
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Strong interviewing skills
• Ability to write effective schedules and maintain labor goals

Nice-to-haves

• Knife skills are a plus
• Experience in a fast-paced environment
• Ability to build and develop strong teams and handle conflict resolution

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities