General Manager

Hyatt - Miami, FL

Full-time - Senior

Miami, FL

Accommodation

About the position

The General Manager at Hyatt Centric South Beach Miami is responsible for leading a team of hospitality professionals to achieve outstanding financial results and enhance guest satisfaction. This role involves hiring, mentoring, and motivating a management team while ensuring adherence to the company's mission and operational guidelines. The General Manager will also act as a liaison with the hotel brand, owners, and city officials, facilitating successful business operations and brand training.

Responsibilities

• Lead and manage the hotel operations to ensure outstanding guest satisfaction and financial performance.
• Hire, mentor, and develop a winning management team.
• Act as the primary liaison with the hotel brand and owners to ensure compliance with operational standards.
• Network with city officials and represent the hotel in the community.
• Oversee budget management and ensure adherence to financial guidelines.
• Drive guest satisfaction scores and implement strategies to improve service quality.

Requirements

• Extensive experience in select service hotel operations.
• Proven track record in a General Manager role or similar leadership position.
• Strong sales background with established networking skills.
• Ability to drive guest satisfaction scores (GSS).
• Effective leadership and team-building skills.

Nice-to-haves

• Experience in a high-volume hotel environment.
• Familiarity with brand training and operational deadlines.

Benefits

• Competitive wages
• Medical, dental, and vision plans
• Complimentary life insurance with enhancement options
• Short-term and long-term disability offerings
• 401K plan with company match
• Tuition assistance
• Training and development opportunities
• Career advancement opportunities