General Manager

$37,440 - $41,600/Yr

Self Storage - Sparks, NV

Full-time - Mid Level

Sparks, NV

Warehousing and Storage

About the position

The General Manager position at a self-storage facility in Sparks, NV, is a full-time role focused on providing excellent customer service, managing facility operations, and ensuring high occupancy rates. The ideal candidate will have storage experience, strong sales and marketing skills, and the ability to maintain a clean and secure environment for customers. This role requires effective communication with customers and management, as well as the ability to handle administrative tasks and minor maintenance duties.

Responsibilities

• Greet all customers in a professional manner, assess their needs and offer solutions.
• Assist customers in renting units, understanding their lease agreement, fees, and insurance.
• Keep the facility rented at optimum levels by effectively utilizing advertising, promotional, and customer relation skills.
• Ensure the property and units are always customer-ready by cleaning units, sweeping, mopping, and removing debris.
• Maintain the property in a tidy and appealing manner, including cleaning the office and restrooms daily.
• Maintain all required tenant documentation in a neat and orderly manner, manage accounts receivable process daily, balance cash drawer, and prepare bank deposits.
• Manage customer delinquencies through telephone contact and letters as required.
• Complete routine maintenance such as changing light bulbs, some painting, and light repairs that typically require the use of a drill, hammer, or screwdriver.
• Maintain a neat, clean, safe, and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
• Manage the office including opening and closing on time, keeping and balancing petty cash, making daily bank deposits, and preparing reports as required by management.
• Prepare units for auction, vacate as prescribed by law, and approved by management.
• Effectively communicate with management and fellow associates.

Requirements

• Minimum one-year customer service experience.
• Proficiency in Microsoft Office including Word, Excel, and Outlook.
• Experience navigating through Windows, accessing internet websites, data entry, and printing.
• Must be able to pass a background check.
• Storage experience is a plus but is not required.

Nice-to-haves

• Collections experience (preferred)
• Self-storage experience (required)

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance