General Manager In Training

4d•$80,000 - $110,000•Onsite

About The Position

As a Manager in Training (MIT) at RWB Thrift, you will participate in a structured training program designed to prepare you for assignment as a General Manager. During this training period, you will learn how to ensure financial success and operational excellence of a store by developing skills in sales, profitability, production quotas, customer service, and leadership. While not assigned to a store yet, you will train alongside experienced leaders, gain hands-on experience, and develop the competencies needed to drive business results. You will learn to role-model expected behaviors and observe, assess, and coach team members in alignment with company goals. Upon successful completion of training, you will be assigned to a store location as soon as one becomes available, with the expectation of taking full ownership of the store’s performance and team.

Requirements

Proficiency in both English and Spanish is preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
High school diploma or GED preferred
Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required
Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
Able to stand for extended periods of time.
Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
Possesses clarity of vision at 20 inches or less and 20 feet or more.
Required to wear closed-toe shoes for safety purposes.
The job involves regular repetitive motions.

Nice To Haves

Proficiency in both English and Spanish is preferred.
Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Responsibilities

Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets.
Drive top-line sales and profitability through strategic initiatives and effective management.
Ensure efficient operations by meeting production quotas and maintaining high standards of customer service.
Prioritize the production process in the backroom, recognizing it as the driver of sales.
Ensure products are processed and put on the sales floor promptly.
Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.
Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development.
Foster a culture of continuous improvement and high performance among the management team.
Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.
Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.
Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.
Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate the onboarding process for new hires to ensure a seamless transition into their roles.
Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.
Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.
Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.
Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Support the store’s operations with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
Perform office tasks such as data entry, supply ordering, sending in requisitions, submitting IT and Facilities support tickets, and attending corporate training calls.
Oversee the store's financial performance, merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety.