General Manager - Float

$41,600 - $52,000/Yr

Wing Stop - Sizzling Platter - Concord, NC

Full-time - Mid Level

Concord, NC

About the position

The General Manager at Wingstop is a pivotal leadership role responsible for driving operational excellence and delivering exceptional guest experiences. This position requires a visionary leader who can inspire and manage a team while maintaining high standards of service and operational efficiency. The General Manager will oversee all aspects of restaurant operations, from food preparation to guest interactions, ensuring that the Wingstop mission is upheld and that the restaurant meets its sales and profitability targets.

Responsibilities

• Provide strategic and tactical leadership for the restaurant.
• Maintain operations and drive results through people development and positive guest experiences.
• Hire, train, and develop team members who share the Wingstop mission.
• Convey the Wingstop Way culture to the team and foster a dynamic work environment.
• Champion a culture of exceptional guest service and inspire the team by example.
• Oversee all aspects of restaurant operations, including food preparation and guest interactions.
• Set and achieve sales targets, driving revenue growth and optimizing operational efficiency.
• Manage inventory levels, order supplies, and maintain cost controls.
• Mentor, train, and develop a skilled and motivated team of team members.
• Create and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest inquiries, concerns, and feedback with professionalism.
• Collaborate with regional and corporate management to uphold brand standards.

Requirements

• Proven leadership experience with a track record of successfully managing teams.
• Exceptional interpersonal, communication, and motivational skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing demands.
• Strong financial acumen with the capability to manage budgets and drive profitability.
• Demonstrated commitment to upholding cleanliness, hygiene, and food safety standards.
• Punctuality, reliability, and a strong work ethic to drive operational excellence.

Benefits

• Competitive compensation package reflective of responsibilities and achievements.
• Comprehensive training and ongoing professional development opportunities.
• Career advancement potential within the expanding organization.
• Employee discounts on menu offerings.
• Collaborative, innovative, and supportive team environment.