The Travelers Companies - Downers Grove, IL

posted 20 days ago

Full-time - Entry Level
Hybrid - Downers Grove, IL
Insurance Carriers and Related Activities

About the position

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.

Responsibilities

  • Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case.
  • Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
  • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Keeps effective diary management system to ensure that all claims are handled timely.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their representatives.
  • Recognizes and implements alternate means of resolution.
  • May manage litigated claims and develop litigation plans with staff or panel counsel.
  • Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available.
  • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  • Appropriately deals with information that is considered personal and confidential.
  • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions.
  • Represents the company as a technical resource, attends legal proceedings as needed.
  • Provides quality customer service and ensures file quality.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills.
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Resolve complex, severe exposure claims, using high service oriented file handling.
  • Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required with a minimum of one year bodily injury liability claim handling experience or two years of general liability claim handling experience.
  • Bachelor's Degree preferred.
  • 2 years bodily injury liability claim handling experience preferred.
  • Commercial Claim handling experience preferred.
  • General knowledge and skill in claims handling and litigation preferred.
  • Basic working level knowledge and skill in various business line products preferred.

Nice-to-haves

  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Demonstrated strong written, verbal and interpersonal communication skills.
  • Attention to detail ensuring accuracy.
  • Analytical Thinking.
  • Judgment/Decision Making.
  • Communication.
  • Negotiation.
  • Insurance Contract Knowledge.
  • Principles of Investigation.
  • Value Determination.
  • Settlement Techniques.
  • Medical Knowledge.

Benefits

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program provides access to free professional counseling services, health coaching and other resources.
  • Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program.
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