Geek Squad Senior Agent - Repair Services

$38,438 - $56,347/Yr

Best Buy - Tukwila, WA

Full-time - Entry Level

Tukwila, WA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Senior Agent is a leadership role focused on delivering exceptional repair services and customer experiences. This position involves training and coaching Geek Squad Agents, ensuring adherence to high service standards, and fostering a positive client relationship. The Senior Agent acts as a role model and motivator, driving team performance and achieving business results while maintaining Best Buy's commitment to customer satisfaction.

Responsibilities

• Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Assist Geek Squad Manager or independently assign staff for client assistance, diagnosis, repair, service, and follow-up.
• Communicate department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
• Work with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
• Handle escalated client service issues.
• Provide ongoing coaching and act as a consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Requirements

• One year of experience in diagnosing and repairing PCs or consumer electronics.
• One year of customer service experience.
• One year of leadership experience including coaching, training, and recognition.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• Disability insurance
• 401(k) plan
• Employee discount
• 11 days paid time off
• Paid leave
• Caregiver pay
• 7 holidays
• Stock purchase plan
• Incentive pay