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Best Buy - New Hartford, NY

posted about 1 month ago

Full-time - Mid Level
New Hartford, NY
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The CIA Senior Agent at Best Buy is a leadership role focused on delivering exceptional Geek Squad services. This position involves training and coaching agents to meet high standards of repair and service, while also ensuring a world-class client experience. The CIA Senior Agent leads a team, inspires motivation, and drives positive customer relationships, ultimately contributing to exceptional business results.

Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
  • Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
  • Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
  • Handles escalated client service issues.
  • Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Requirements

  • One year of experience in diagnosing and repairing PCs or consumer electronics.
  • One year of customer service experience.
  • One year of leadership experience including coaching, training, and recognition.
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