This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Best Buy - Seattle, WA
posted about 1 month ago
Full-time - Mid Level
Seattle, WA
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The CIA Senior Agent at Best Buy is a leadership role focused on delivering exceptional Geek Squad services. This position involves training and coaching agents to meet high standards of service and repair, while also ensuring a world-class client experience. The CIA Senior Agent leads a team, inspires motivation, and drives positive customer relationships, ultimately contributing to outstanding business results.
Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
- Handles escalated client service issues.
- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Requirements
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching, training, and recognition
