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Best Buy - Dothan, AL
posted about 1 month ago
About the position
The Geek Squad Advanced Repair Agent is responsible for providing technology-related solutions to customers, ensuring that their needs are met and that no customer is left unserved. This role involves diagnosing technology issues, offering recommendations, and creating a supportive environment for customers through effective communication and teamwork. The agent leverages their technical skills to resolve a variety of software and hardware issues, contributing to a positive customer experience.
Responsibilities
- Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customer needs.
- Perform diagnostic discoveries, make recommendations, and protect customer devices both in-person and by phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
Benefits
- Flexible scheduling
- Employee discounts
- Health insurance options
