Best Buy - Marlborough, MA

posted about 1 month ago

Part-time - Entry Level
Marlborough, MA
10,001+ employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs. This role emphasizes creating a supportive environment for customers through effective communication and technical troubleshooting, ensuring that all customers receive the assistance they require.

Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends.
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