Geek Squad Advanced Repair Agent

$34,112 - $49,650/Yr

Best Buy - Soquel, CA

Part-time - Entry Level

Soquel, CA

10,001+ employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs. This role emphasizes creating a supportive environment for customers through effective communication and technical troubleshooting, ensuring that all customers receive the assistance they require. The agent will leverage their technical skills to resolve various software and hardware issues, contributing to a positive customer experience at Best Buy.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.