Game Day Stadium Operations Representative

Raiders Football Club LLC•Henderson, NV

17d•Onsite

About The Position

Allegiant Stadium and the Las Vegas Raiders are hiring Stadium Operations Representatives who are energetic, possess strong verbal and interpersonal communication skills, and are eager to gain experience in stadium operations, guest experience, access control, and other team initiatives in an NFL environment, as it is our shared responsibility to ensure that the greatness of the Raiders is in its future.

Requirements

Must be available to work all Las Vegas Raiders home games as well as other Allegiant Stadium events as needed.
Excellent customer service skills.
Comfortable working in a fast-paced environment.
Ability to work extended hours and flexible schedule including nights and weekends as needed.

Responsibilities

Assist with gameday preparation of equipment, signage, and technology to ensure proper execution on gameday.
Assist in all necessary equipment breakdown following each game.
Assist in the ticket scan and guest escort portion of pregame pass pick up while monitoring access and offering exceptional service to our guests.
Operate gameday assistant check-in and communicate issues accordingly.
Operate gameday credential pick-up window, including database searches and credential printing.
Prepare, distribute, and inventory all gameday credential supplies.
Escalate and communicate credential requests and issues on gamedays.
Support credential scanning operation and troubleshoot when necessary.
Proactively assist guests with questions, directions, special accommodations, and requests.
Support “Responsibility Has Its Rewards” program and troubleshoot any issues.
Assist with the preparation of the Teammate Incentive program; set up and operate redemption tables on event days.
Generate detailed evaluations that collect thorough and accurate feedback on the stadium guest experience as part of the Secret Shop Program.
Work cohesively in a team dynamic to complete secret shop reports.
Proactively provide assistance, answer questions, and communicate security protocols.
Conduct facility sweeps to ensure a safe and enjoyable experience for all fans; report potential hazards or incidents to the Game Day Operations Center.
Work in conjunction with all property vendors (i.e. law enforcement, food & beverage, security, retail, box office, etc.).
Have full knowledge of the Las Vegas Raiders ticket and stadium policies.
Have full knowledge of Allegiant Stadium gameday procedures and layout.
Enforce the team rules, regulations, and policies of the Las Vegas Raiders, Allegiant Stadium, and the National Football League.
All other duties as assigned.