Functional Test lead
About The Position
National Grid's Digital teams work in partnership with its energy businesses to deliver technology that revolutionizes operations. As they lead towards a carbon-free future, digital teams are introducing best practices from the tech industry to drive efficiency and bring new capabilities to customers. This role is critical as National Grid moves energy to millions of homes and businesses in the US and UK, and the technology used is the responsibility of the digital teams. The Functional Test Lead will be an integral contributor to this goal and will receive support for professional development within a diverse, customer-centric, global team. This role is designated as hybrid, with an expectation of one or two days per month in the Waltham, MA office. Requirements may vary based on business needs and company policy.
Requirements
- 8+ years of experience to drive the quality strategy for large-scale, mission-critical utility systems.
- Lead the functional validation of complex "Meter-to-Cash" workflows, ensuring seamless integration between AMI (Advanced Metering Infrastructure), billing engines, and field service operations.
- Define test strategies that bridge the gap between technical system behavior and real-world utility business processes for gas and electric services.
- Deep knowledge of utility business processes, including billing cycles, credit/collections, and regulatory compliance for gas and electric utilities.
- Proven experience testing Tier 1 Customer Information Systems (CIS) such as Oracle CC&B (Customer Care and Billing), Oracle CCS (Customer Cloud Service), or Salesforce Energy & Utilities Cloud.
- Strong understanding of smart meter provisioning, remote disconnect/reconnect workflows, and "last gasp" notification testing.
- Hands-on experience validating Field Activity logic, including technician dispatching and real-time status updates from mobile field tools.
- Proficiency in using SQL or Snowflake to perform back-end data validation for billing extracts and meter read synchronization.
- Expert-level user of JIRA and XRAY for test management, with experience in managing User Acceptance Testing (UAT) and regression suites.
- Bachelor’s degree in engineering, Computer Science, or a related field.
- 8+ years of total experience, with a proven track record of leading functional testing teams for large-scale utility transformation projects.
Responsibilities
- Lead the end-to-end functional testing strategy for Front Office (Customer Portals, CRM) and Back Office (Billing, Invoicing, Financials) systems.
- Act as the subject matter expert for AMI testing, validating the functional flow of interval data from gas and electric smart meters through the Head-End System (HES) to Meter Data Management (MDM).
- Oversee the validation of work order lifecycles, ensuring correct orchestration of meter installations, maintenance, and emergency service orders across gas and electric divisions.
- Lead the functional verification of complex rating engines and tariff structures to ensure 100% billing accuracy across residential and industrial customer classes.
- Manage the functional testing of touchpoints between the Customer Information System (CIS), GIS, and Mobile Workforce Management (MWM) tools to ensure data integrity.
- Manage the full lifecycle of functional test stories and defects using JIRA and XRAY, coordinating with cross-functional product teams to resolve business-critical blockers.
- Translate complex utility regulatory requirements into comprehensive test scenarios and acceptance criteria.
Benefits
- Support for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
