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The Hershey - Hershey, PA

posted 12 days ago

Full-time - Entry Level
Hershey, PA
Food Manufacturing

About the position

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

Responsibilities

  • Through observation and demonstration, effectively coach all part-time flex force Food Service team members to maximize guest engagement.
  • Communicate to all employees ensuring they are knowledgeable about Food and Beverage offerings, promotions, marketing initiatives, and complex special events that impact the team.
  • Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service.
  • Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines.
  • Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices.
  • Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process.
  • Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results.
  • Supporting Inventory processes and standards within the Food Service department including but not limited to; Daily alcohol reconciliation, monitoring and maintaining physical counts of front of house product.
  • Support Food Hall and Bakery locations as needed, including operational checklist completion.
  • Support part-time labor planning for business needs in partnership with department scheduler and leadership.
  • Support future Hershey's Kitchens and Food Service development and execution.
  • Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner.
  • Monitor inventory levels and coordinate communication of need with bakery and kitchen production.
  • Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation.
  • Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget.
  • Responsible for crowd control and queuing at food and bakery locations.
  • React to guests concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment.

Requirements

  • Candidates must possess (or be able to complete within 6 months) Pennsylvania RAMP server training and ServSafe Food Handler certification.
  • Must maintain a neat appearance and meet uniform standards.
  • Must be able to walk and stand for 8 hours.
  • Must be able to sit for 2 hours.
  • Must be able to push, pull, carry, and lift 25-50 pounds.
  • Requires overhead lifting, stooping, bending, and twisting.
  • May require initial morning set up of stanchions and movement of fixtures.
  • Must have basic math skills to add and subtract inventory.
  • Must be able to operate a cash register.
  • Must have basic Microsoft Office computer skills.
  • Must have leadership skills in teamwork, employee motivation, coaching, and time management.
  • Must have supervisory skills.
  • Excellent verbal and written communication and customer service skills.
  • Ability to interact with all levels of people and be able to effectively collaborate.
  • Attention to detail.
  • Ability to prioritize.
  • Ability to meet tight deadlines and have good follow-through.
  • Ability to work under pressure and have problem-solving skills.
  • Ability to remain calm and handle crisis situations with urgency.

Nice-to-haves

  • Bar service experience is strongly preferred but not required.

Benefits

  • Free meal and drinks for every shift worked.
  • Flexible scheduling.
  • Holiday pay and the opportunity for annual pay raises.
  • 50% discount on all Hershey Kitchen's and Bakery food items.
  • Employee recognition programs, cook-outs, and many other activities.
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