Full-time Sales Associate/Key Holder

$49,920 - $56,160/Yr

Else Corp - Santa Monica, CA

Full-time - Entry Level

Onsite - Santa Monica, CA

Insurance Carriers and Related Activities

About the position

The Full-Time Sales Associate/Key Holder at ELSE in Santa Monica is responsible for creating an outstanding customer experience in a fast-paced retail environment. This role focuses on driving sales, delivering exceptional customer service, and building lasting relationships with clients. The ideal candidate will embody the company's values of customer focus, mutual respect, and personal responsibility while maintaining high standards of store presentation and cleanliness.

Responsibilities

• Provide outstanding customer service to customers shopping in the retail space.
• Assist customers with size requirements and suggest complementary styles.
• Develop unique strategies to achieve sales results through clienteling and community involvement.
• Build lasting one-on-one relationships with customers.
• Ensure a consistent and quality store experience for all customers.
• Solve customer issues with outstanding service and diplomatic skills.
• Think strategically and take ownership to drive the business to company standards.
• Motivate and support team members towards overall retail store and company growth.
• Maintain open lines of communication with the Store Manager and management team.
• Stay updated on product knowledge, shop standards, and upcoming promotions.
• Implement the company visual presentation and merchandising standards with excellence.
• Ensure tidiness and cleanliness of the retail space and common areas.
• Assist the Store Manager with inventory management and store operations.
• Help with online order fulfillment and customer support emails.

Requirements

• Minimum of 5 years' experience in retail or hospitality preferred.
• Bachelor's degree or equivalent experience required.
• Excellent verbal and written communication skills.
• Strong time management, multi-tasking, and organizational skills.
• Passion for motivating, leading, and influencing others.
• Hands-on and sales-driven approach.
• Strong interpersonal and sales skills.
• Ability to build strong relationships with customers.
• Strong work ethic and self-starter mentality.
• Attention to detail and ability to check own work for errors.
• Comfortable with Excel and Google Drive.

Benefits

• Employee discount