Full Time Guest Service Agent

$35,360 - $39,520/Yr

Schulte Hospitality Group - Leominster, MA

Full-time - Entry Level

Leominster, MA

Real Estate

About the position

The Guest Service Agent at Emerald Hospitality Associates is a dynamic, service-oriented role focused on providing exceptional guest experiences. This position involves greeting guests, managing reservations, and coordinating services across hotel departments. The role emphasizes integrity, engagement, quality, and community, aligning with the company's mission to deliver innovative and effective hospitality services.

Responsibilities

• Greets and assists all guests during arrival and departure.
• Provides courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints.
• Coordinates the delivery of guest services by other hotel departments and outside vendors.
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax, or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles the department's accounting system of money, receipts, guest accounts, and other forms of credit.
• Balances shift cash and accounts.
• Operates the department's cash register.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Performs clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
• Acts as manager on duty when manager is not available.
• Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls, and the paging of guests.
• Maintains a clean, pleasant, and professional image to guests and associates.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Nice-to-haves

• Experience in hospitality or customer service roles.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Paid time off
• Pet Insurance
• Dependent Tuition Benefits
• Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!