Full Time - Fulfillment Associate - Day

About the position

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Fulfillment Associate, this means: Being friendly and professional, and responding quickly to customer and associate needs. Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time. Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely. The Fulfillment Associate assists customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles. To meet the needs of our customers, this associate must feel comfortable engaging in conversations with other associates to ensure correct products are delivered on time. The associate helps ensure that the right products are delivered to our customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products. In addition, the associate ensures deliveries are ready upon truck arrival, and assists with loading merchandise, including large appliances. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Fulfillment Associate(s) assigned to the Pro Department are required to be certified on the following Power Equipment (PE) within 30 days of their start date in the Pro Department: forklifts, pallet jacks and electrical lifts. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Responsibilities

• Deliver quality customer service while maintaining a clean and safe store.
• Respond quickly to customer and associate needs.
• Ensure merchandise is in good condition and accurately accounted for.
• Pull merchandise safely for loading onto delivery trucks.
• Assist customers and staff in moving merchandise safely.
• Prepare orders prior to pick up and replenish shelves.
• Engage in conversations with associates to ensure correct product delivery.
• Verify invoices against loaded products.
• Ensure deliveries are ready upon truck arrival.
• Assist with loading merchandise, including large appliances.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 6 months retail experience.
• 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer.
• 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.