Full Time Front Desk Needed- Medical Spa, Los Angeles

Full-time - Entry Level

Los Angeles, CA

Ambulatory Health Care Services

About the position

The Patient Concierge at Rejuva Medical Aesthetics serves as the first point of contact for patients, providing exceptional customer service in a fast-paced medical spa environment. This role involves managing patient interactions, scheduling appointments, and supporting the overall operations of the practice under the guidance of a double board-certified plastic surgeon.

Responsibilities

• Greet all patients upon arrival with warmth and a smile
• Effectively communicate patient arrivals to Medical Assistants
• Answer and field all incoming calls with a confident and supportive understanding of aesthetic procedures
• Provide detailed descriptions of treatments, packages, services, reward programs, facility features, and hours of operation
• Manage the daily schedule, accurately booking, changing, and canceling appointments
• Check patients in and out
• Assist the Director of Client Programs with assigned tasks
• Manage incoming or outgoing deliveries and/or mail
• Maintain cleanliness, organization, and stock of waiting areas, front desk, and employee break areas
• Provide administrative support as needed to the practice

Requirements

• Minimum of at least three (3) years of front desk experience in the medical aesthetics field required
• Extensive customer experience required
• BA/BS Degree in a scientific, health-related, or business administration program, or equivalent combination of education plus work experience, is preferred

Benefits

• Compensation ranges from $20-$24 based on experience