Full Time Front Desk Coordinator

About the position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

Responsibilities

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient's insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient's insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

Requirements

• High School graduate or equivalent.
• Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs.
• Knowledge of growth and development, and an understanding of the range of treatment needed by these patients.
• Work processing experience required including mastery of MS Office (Word, Excel, and Access).
• Experience with other PC software (statistical database, presentation, etc.) essential.
• Three years related office experience required, preferable in a medical setting.

Nice-to-haves

• Previous Rehabilitation experience preferred.