Sherwin-Williams - Sea Girt, NJ
posted 29 days ago
Full-time - Entry Level
Sea Girt, NJ
Chemical Manufacturing
About the position
The Bilingual Customer Service Specialist at Sherwin-Williams plays a crucial role in assisting both wholesale and retail customers by addressing their needs, answering inquiries about products, and providing tailored solutions. This position emphasizes customer satisfaction, effective communication, and maintaining high standards of product quality and store presentation while achieving sales goals.
Responsibilities
- Assist wholesale and retail customers in determining their needs and answering questions about Sherwin-Williams products.
- Recommend appropriate solutions to customer inquiries and concerns.
- Resolve customer issues promptly to ensure maximum client satisfaction.
- Stay updated on product features and maintain high quality and visual standards in the store.
- Achieve excellent customer service while consistently meeting the store's sales goals.
Requirements
- Bilingual in English and Spanish.
- Strong communication skills to interact effectively with customers.
- Ability to resolve customer concerns promptly and efficiently.
- Knowledge of Sherwin-Williams products and services.
Nice-to-haves
- Experience in retail or customer service environments.
- Familiarity with cash handling and electronic payment systems.
Benefits
- Health insurance coverage
- Retirement savings plan
- Paid time off
- Employee discounts
- Professional development opportunities
