Full Time Bilingual Customer Service Specialist (Spanish)

$39,520 - $39,520/Yr

Sherwin-Williams - Oakland, NJ

Full-time - Entry Level

Oakland, NJ

Chemical Manufacturing

About the position

The Bilingual Customer Service Specialist at Sherwin-Williams is responsible for providing exceptional customer service to both wholesale and retail customers. This role involves understanding customer needs, answering inquiries about products, and recommending suitable solutions. The specialist will also resolve customer concerns, maintain product quality standards, and contribute to achieving sales goals while ensuring maximum client satisfaction.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Ensure high levels of customer satisfaction through excellent sales service.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice-to-haves

• Have a valid, unrestricted Driver's License.
• Have at least a High School diploma or GED.
• Have at least one (1) year experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint related products.
• Have previous work experience operating tinting and mixing equipment.

Benefits

• Health care benefits
• Retirement plans
• Total well-being programs
• Employee discounts
• Paid time off